Terms of Service

1. About Us

Tragent.ai is a trade compliance consultancy operated by Cargo Smart Ltd, a company registered in England and Wales. We provide advisory, assessment and consultancy services relating to customs, trade compliance, tariff classification, valuation and related regulatory matters.

Our contact details: info@tragent.co.uk — 71–75 Shelton Street, London WC2H 9JQ.

2. Use of This Website

By accessing and using tragent.co.uk, you agree to use the website lawfully and in accordance with these terms. You must not:

• Use the website in any way that breaches applicable local, national or international law or regulation
• Transmit any unsolicited or unauthorised advertising or promotional material
• Attempt to gain unauthorised access to any part of the website or its associated systems
• Use automated tools to scrape, harvest or extract data from the website without our prior written consent
• Upload or transmit any material that contains viruses, malware or other harmful code

3. Information and Tools on This Website

The information, tools and resources available on this website — including the duty calculator, CBAM briefing, audit readiness checker and classification guidance — are provided for general information purposes only.

They do not constitute legal, regulatory or professional advice and should not be relied upon as a substitute for specific professional guidance tailored to your circumstances. Tragent.ai accepts no liability for decisions made based solely on information or tool outputs from this website.

While we take care to ensure accuracy, trade compliance rules and tariff schedules change frequently. You should always verify current requirements with a qualified professional or the relevant regulatory authority (e.g. HMRC, DBT).

4. Consultancy Services

Where you engage Tragent.ai for paid consultancy services, the specific terms of that engagement — including scope, deliverables, fees, timelines and liability — will be set out in a separate engagement letter or service agreement.

These Terms of Service apply to general website use and initial enquiries. They do not constitute a contract for the provision of professional services.

Tragent.ai reserves the right to decline any enquiry or engagement request at its sole discretion.

5. Intellectual Property

All content on this website — including text, design, graphics, templates, tools and code — is the intellectual property of Cargo Smart Ltd unless otherwise stated. All rights are reserved.

You may view and print content for your own personal or internal business use. You must not reproduce, redistribute, republish or commercially exploit any content from this website without our prior written consent.

The Tragent.ai name, brand and logo are trading names and assets of Cargo Smart Ltd.

6. Limitation of Liability

To the fullest extent permitted by law, Cargo Smart Ltd excludes all liability for:

• Loss or damage arising from reliance on information or tools provided on this website
• Any indirect, consequential or special loss arising from use of this website or our services
• Interruptions to or unavailability of the website
• Errors or inaccuracies in website content

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

7. Third-Party Links

This website may contain links to third-party websites. These links are provided for convenience only. We have no control over the content of third-party sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

8. Privacy

Your use of this website and any personal data you submit through our forms is governed by our Privacy Policy, which forms part of these terms.

9. Changes to These Terms

We may update these Terms of Service from time to time. The date at the top of this page shows when they were last revised. Continued use of the website after any update constitutes acceptance of the revised terms.

We recommend checking this page periodically for any changes.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

If you have any questions about these Terms of Service, please contact us:

• Email: info@tragent.co.uk
• Post: Cargo Smart Ltd, 71–75 Shelton Street, London WC2H 9JQ